Is there assistance for my Electricity Bill?

Bill payment assistance – we are here to help:

If customers in Markham are having trouble paying their electricity bills, there are a number of programs available to provide financial assistance and help prevent disconnections. Alectra gives at least ten days’ notice for scheduled service disconnections, providing the account holder with an opportunity to contact us for payment arrangements during nonwinter months. During winter months (November 15 to April 30), the Ontario Energy Board has banned winter disconnections for non-payment. For low-income households, there are additional programs that can help:

• The Ontario Electricity Support Program provides ongoing monthly credits directly on the bills of eligible low income customers. To apply, please visit OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free in Ontario)

. • The Low-income Energy Assistance Program provides a one-time financial assistance grant to low income customers who are struggling to pay their electricity bill. For more information, contact Alectra customer service.

• Ontario’s AffordAbility FundTM is intended to assist electricity customers who do not qualify for low income conservation programs but need financial assistance to undertake energy efficiency improvements in their homes. Visit affordabilityfund.org to find out eligibility information and how to apply